Frequently Asked Questions
There are a lot of questions you might have, but don't worry, we shall answer them all! Here is a collection of the FAQ we have been asked before or just general information we like to share with you. If you have a burning question that has not been answered before, please contact us via email: firstname.lastname@example.org with your questions! or us the contact form!
Do I get a "Track and Trace" code?
Absolutely you do! All our items are shipped TRACKED! And its whole journey will be tracked by you, so no worries! All orders will be tracked, (it states so when you choose your preferred shipping option!)
- all shipping is calculated at checkout due to the items weight! -
Are the jewellery items real silver/gold?
Unfortunately, no! It would be way more, and too expensive to get the items to make them. After a time your jewellery bought from us might turn green! Please don't keep them in while in the shower, or run them under the water in general, they'll discolor even faster then!
What are OOPSIES / B-Grade items?
Oopsies or B-Grade Items are good items, but they're slightly off, a little different. The item might not be perfectly in the centre, or the vinyl is discolored. It's just a good item with a slight difference, but cheaper and still the same quality!
If my item is a gift, can you wrap it for me?
Of course! you should totally let us know in a message, and leave the message you want with the gift as well! Then we will carefully wrap the present and put a note in!
Can I order something custom?
Of course you can request a custom order! We have some pre-made custom order listings on our website. For keychains, bookmarks, prints and more! You can choose one of them, buy them, and then E-mail us your ideas. Or send it over to us on our instagram: @lilmagicstore! Then we can talk through your ideas together and make the final products!
How our custom order process works:
We won't make custom items of any form without pre-payment first. You can always ask if we can make you a custom order, then the answer is always: YES!
Then we will kindly ask you to order the custom order on our website of the desired product, that way we are secured and you are secured. We won't spend time on a Custom Order as long as it is not paid for. (this can be talking about the design, to working out the design. No payment = No time spent on your order) Time is what makes the Custom Order slightly more expensive, it's all handmade and not bulk-made.
Once it is paid for you can send us a message on instagram, or an e-mail stating the details of your Custom Order. And however you would want to receive it. Then we will make the final designs and talk to you about it, send pictures of the designs to you so you can agree or disagree with it. It is YOUR product in the end! Once you agree with the final designs, we are ready to cut out your product (or print it out), and make it ready to be shipped to you! If the product is ready; we will send you a picture before we mail it to you!
Custom Orders will take 5-10 business days to be made. Because it's made for you, and needs agreement before we start on it. Thank you for your understanding.
Everything we sell is the highest quality we can get! We will do our best to ensure you get high quality items, and make them affordable!
Our stickers are non-water or weatherproof, they're just basic glossy stickers to put on your laptop or use them in journals! Which makes them very afforable for everyone!
Everything about shipping, refunds, exchanges and returns!
Everything about shipping, refunds, returns and exchanges can be found in our stores Policies!
If you have particular questions about it, reach out to us!
Is your question not answered and you need an answer AS SOON AS POSSIBLE? Please contact us on Instagram under: @lilmagicstore
or E-mail us at: email@example.com
All questions will be answered and we will do our best to answer quickly!